In order that your purchase is delivered as quickly as possible, each Db-Life Online order is handled by the Db-Life Logistics Center.

Important Notice Regarding Shipping：

‧Free.

‧Deliveries made only within Taiwan.

‧Shipping commences 2-7 days (not including weekend and holidays) after confirmation of receipt of payment.

‧Certain products that need special handling may not apply.

Delivery times：

• Db-Life provides basic packaging for shipped items. Please test your product right after opening.
• If products are damaged during delivery please use the Online Customer Service Center to report the problem.
• Products are delivered free of charge to most areas. Due to remote locations or other circumstances (i.e. incorrect address, addressee unable to take delivery, incorrect credit card or order information, typhoon, earthquake, or force majeure) that result in the delivery vehicle being unable to deliver as normal, or requires special delivery methods resulting in fees, the customer shall be responsible for said fees.
• Once your purchase is delivered please confirm delivery with Db-Life. Should you need to change the address or other information pertinent to delivery, expect an additional working day for delivery and call the Customer Service Center.

Please check the order information online or call the Customer Service Center (04)3602-8989 and we will have someone help you right away.

• How long is shipping time?
  Generally, once payment is confirmed delivery takes 2-7 working days (not including weekends or public holidays). If we are out of stock or due to unforeseeable circumstances not on schedule, the Customer Service Center will contact you via telephone or email and let you know the expected date of delivery.